Runaround

[steelersfan1]

Last week I had granite installed in our kitchen. The slab is 'gallo califoinia'. After installation we noticed a crack going from one edge to the other edge. I had the installers come out (they spoke very broken english so it was hard to communicate with them) and they said 'they would fix it'. After they got done the only thing they succeeded in doing was to make the area hazy. I went down to the place I installed it with pics and the guy said it is probabaly a fissure (he was very abrasive). He sent his guys out and they removed the slab. I receieved a call to call them back, and that it was a fissure and not a crack. I called my contractor and had him call. They never returend his call. He went down in person and they refused to budge.
Not only is the crack athestically unapealling, it is on the overhang of the counter (about a 10 inch overhang). They reinforced the bottom with steel and epoxy, but I'm not happy about the whole thing. 

I am going down to visit them tomorrow. I need as much advice as you can give me. My email is tuberadio1@gmail.com or please post response.

 Thank you.

[Mark D.]

While in your picture this does appear to be a crack it very well could be a fissure. It is probably in your best interest to get a restoration specialist out there and have them take a look at it to determine the remedy. If your contractor needs a reference let me know.
If it is a crack you can use a pentrating epoxy to bond the crack so it doesn't get any bigger, then you can use either poly or epoxy colored to blend with your stone to make it more aestetically appealing.
If it is a fissure they can hide it with poly or possibly CA (cyano acrylate).
When they epoxied a rod underneath they did it for extra support which is probably a good thing but may be unnecessary.
The haze you see looks like they tried to top-polish it using diamond polishing pads but did a poor job. I'll bet that the whitish haze goes away when the stone gets damp, right? If that is the case a restoration pro can come out there, fix it, top polish it so it is the same as the rest of the slab and it will be fine.
Unless the stone is broken (and sometimes even if it is broken) this can all be fixed. Since you used a licensed contractor get him involved. Remember that granite is a luxury and should be luxurious. Keep me informed and let me know if I can help.
By the way, where are you located?
Glad to be of service,
Mark

[steelersfan1]

Thanks for the response Mark,
I am in the Philly area and the place is Colonial Granite in King of Prussia.  Another granite guy that I spoke with in the area said that he has personally fixed five jobs they did in the last month. 

I paid a lot of money for this granite and don't think I should accept something that is cracked.  The crack/fissure is in a very precarious area of the countertop (on the overhang).  They also installed the island with a big crack - Went clear through the granite and could easily be felt.  They 'fixed' that one and since it is not an area where it overhangs the cabinet, it is less of a worry.

Not happy at all with this company. 

Thanks again for the response.  I'm still trying to figure out what I am going to do.  My brother is a class action lawyer and I think I may go that route. 

Dave

[Mark D.]

Well, it isn't a class action since it is only you.
Since you are using a contractor it falls on the contractor who subcontracted the job, not on the fabricator or the installer.
You need to get with your contractor and tell him this is unacceptable.
Mark